Archive for the 'poor service' Category

Store-owner, in search for justice posts wanted posters of student-thief

March 14, 2007

This is what happens when you lose trust in the police. Notice how the article mentions no involvement of the authorities to solve this matter. Although even in a western country they would not be able to do much.

Story (in Chinese) can be read here on Sohu.

Young Girl Caught Stealing Cosmetic Products Videotaped, Store Owner Posts Wanted Posters All Over the City


photo from

A long haired girl with student appearance on Normal University Street stole cosmetic products from a store and was unexpectedly videotaped. In order to make the thief turn themselves in, yesterday the store-owner on Student Street, Fujian Normal University and a few other close-by university campus’ posted huge wanted posters. “Thief Accusation Notice” was written angrily on the cover. The store owner hopes that when the girl who stole the products see’s this she will admit her mistakes and return everything, or else he will make 500 copies of the unblurred pictures and make them known to the public.

Yesterday the reporter went to the store in which the products were stolen from. The store-owner presented the security video tape which depicts the entire process of the girl’s theft.

The time of the recording was 3/11/07 10:49 am, a long-haired girl wearing glasses, a blue windbreaker, and carrying a white shoulder bag walked around the store once and then stopped in front of a counter. The saleswoman thus came forward and started to introduce the products. When the saleswomen left, the girl put a bottle of sunblock back onto the counter and then took another bottle, after glancing around a few times she opened up her jacket and put the suntan lotion inside, once completed she then took another bottle and held it in her hands. When the saleswoman walked back, the girl put the bottle in her hands back on the counter. With two bottles pressed up under her armpits, the girl walked around a few times and calmly left the store.

The same afternoon a storeworker realized they were missing a bottle of sun-tan lotion, after double checking the sales records the storeowner was notified. The storeowned then immediately checked the security tapes of that day and was able to find out what actually happened.

The salesperson from the store said the girl was gentle and quiet, looked as if she was a university student, if they didn’t see the tapes, you wouldn’t suspect she was a thief at all.

If she doesn’t turn herself in, he will publish photo’s depicting her identity.

After watching the video tape, the store-owner immediately wrote the “Thief Accusation Notice” with video-stills from the tape pasted on front depicting the entire stealing process. Yesterday afternoon, the store-owner made seven 60cm x 100cm color copies and then pasted them at the store entrance, student street intersection, normal university and a few other nearby schools caught the eye’s of many, who stopped to read the posters as they walked by.

The store owner taking into consideration the girls future and reputation, also blurred out the face of the girl. The store-owner also said that he hopes the girl will quickly contact him, or else on the 1st of next month he will paste 500 copies of her real picture, clearly depicting her identity at the Cang Mountain campus and other public places.

According to sources, up until 10pm last night, the girl still hadn’t gotten into contact with the storeowner.

#$^%! you China Mobile!

February 23, 2007

As anyone who has ever owned a cell phone in china knows, dealing with the big telecom providers can be a pain; their customer service usually consists of answers such as “我不太清楚”(I’m not really sure) or “很抱歉我们的系统正在升级中”(sorry our system is currently undergoing an upgrade.)

When I was in Beijing trying to buy a new SIM card that would allow my brand new Treo 650 connect to the Internet, I was told repeatedly by China Mobile reps that the M-Zone or 动感地带 plan which had the cheapest online rates, was currently unavailable to new customers due a system upgrade. I was told that my only option was to buy the GoTone cell phone plan, which was far more expensive than the MZone plan. Although I am fairly sure they were just trying to get me to fork out more money!

But, thanks to the efforts of Ms. Li and the dissatisfaction of most likely a hundred million or so Chinese, there may be hope that this kind of lousy service could be fixed! But wait, there are only 2 or 3 State Owned telecom providers in China (Rumor has it that taizi or children of high CCP officials own and control these companies) that have an absolute monopoly over the market, so in reality nothing is going to happen unless there is some sort of privatization.

I translated this from chinese, original can be found here

In a first, China Mobile is Sued for Violation of “Communications Freedom”

Legal Daily
by Wang Xiao Yan

Without being notified, China Mobile unilaterally suspended Beijing resident Ms. Li’s cell phone service for over 9 days. After complaining without avail, Ms. Li thus took China Mobile to court for violating her right to telecommunications freedom. Beijing City DongCheng District People’s Court has already decided to hear this case in court.

On 1/31/2007, Ms. Li realized that her cell phone was unable to make calls, the screen continuously displayed the characters for “currently searching,” even switching cell phones didn’t work. Realizing it might not be a problem with her cell phone, Ms. Li immediately went to a China Mobile sales hall for consultation. The salesperson subsequently told Ms. Li that there was no problem with her mobile card, but due to current upgrades in their system, her signal had been stopped. The sales agent further explained that they didn’t know when the system upgrade would be complete, so the only way for Ms. Li to resume her cell phone service would be to change SIM cards. But when changing cards, Ms. Li was informed that she had to pay a 10 RMB card change fee. Unable to come to an agreement, Ms. Li dialed 10086 (China Mobile service hotline). Finally the telephone operator indicated that she could change her card for free, and stated that she would receive 30 RMB of free service, but expressed that this was not a compensation for her 9 days without service.

Ms. Li was not satisfied with the 30 RMB reparations for her discontinued service. “Due to being unable to use a cell phone for nine entire days, contacting many relatives and friends was difficult, it even created misunderstanding, yet the provider didn’t provide any reasonable explanation or notification, and when I dealt with them I felt China Mobile was very arrogant, so I believe they violated my right of to communications freedom!

On 2/5/07 Ms. Li submitted her case to court, demanding China Mobile assume responsibility for violating her right to communications freedom, compensate for all sorts of loss, and make a formal apology. But when Ms. Li’s lawyer Kou MingGuo went to the court to submit the suit, the court explained to him the it could not accept this case because “communication freedom” was not within the realm of the courts, and was informed that only if the plaintiff changed the charges to “telecom contract dispute” would they put the case on file. After changing the charges, the court formally accepted the case.

But after changing the main charges in the case, the plaintiffs fight for the upholding of the right of “communications freedom” will create definite difficulty in the courts. Legal representative Kou Mingguo expressed they will not change the original lawsuit requests, “We want to express what our goals are; that is our lawsuit is not only asking for compensation for damages, more importantly, it shows how we take seriously the communications rights of small and weak citizens, and their dissatisfaction and protest with regards to how the accused uses its monopoly status to disregard the rights and interests of consumers.”